- Anchorage, AK
Defective Kenmore Trio Refrigerator, multiple ongoing issues!
I have bought all my large household appliances from Sears for many years. I have bought all my kitchen appliances in the Kenmore Elite models thinking the quality was second to none. However my Kenmore Trio refrigerator has had two ongoing issues. 1st Issue Water tank leaks. I have replaced it countless times since buying this refrigerator. The water tank always ends up leaking at the seam in the plastic of the water tank after 6-10 months. It just started leaking again after just being replaced on 1-17-13. 2nd Issue is the Door Gaskets on the refrigerator, after a while the door gaskets began to rub each other and tear. So I ordered a replacement set. I installed them and the gaskets still rubbed, so I had a Sears Repair guy come by to see if he could install them better than I did and he COULDN’T and they still rubbed and he said he could not install them any better than I did and he left. So now I have black electrical tape on my $2500 Kenmore Refrigerator door gaskets to keep them from rubbing and tearing apart and the water tank is leaking again. I have been to Sears countless times attempting to get help and just went there today and was told there was nothing that Sears could do as the fridge is past warranty. What am I to do with this situation? Keep repairing the leaking water tank every 6-10 months and leave the black electrical tape on the door gasket? Not a great advertisement for Sears to have to keep their products together with electrical tape. I would think Sears would make this situation right by either fixing the problems or replace the refrigerator! Sears used to be the place to buy things knowing that Sears would stand behind their products. Is this still the case? Please let me know.