- Houston, TX
Did I really get charged a $40.50 restock fee to place a TV back onto the floor of the department?
We returned a TV less than 24 hours from original purchase because the thickness of the TV is more than we are looking for to hang flush on our wall. There was not a floor model on display, so we purchased the TV in the box based upon good product reviews. The TV, which was simply sitting on the floor in the department, was returned today and we were charged a $40.50 restocking fee! This is completely unacceptable and Sears will no longer be a candidate in my future purchases with this type of “customer service”. This is very unfortunate as I’ve done business with Sears for several years.