- East Northport, NY
Dissatisfaction with the customer service and management in furnace repair
On January 6, 2014 my 8 year old furnace stopped producing heat. On this day, which was the coldest freeze New York experienced in over 20 years. The weather was in the single digits. I had a Sears contract and called to have a technician come to my home. I was told that someone would be arriving at 7 a.m. To 11 am and then when they didn’t show I called again to have customer service say they will be there at noon. Needless to say, no show. I did Not even get a courtesy call back. I then called 6 other times and spoke to various people who couldn’t help or even say why I then emailed customer service and was told that someone would be here on January 8th at 1. It is now 2 pm, no call from sears. The home is beyond freezing so I am wring this complaint in my car. I am beyond dissatisfied with the daily operations of sears and will seek whatever means to get to the president of Sears to let him/her know this is not acceptable. There is many more events that took place on the phone and emails with customer service which take a lot of time writing . I would appreciAte a call or contact email to file a complaint.