Answers

2 answers

  1. honor_what_you_say,

    Hi, this is Brian with the Sears Cares team. It doesn't look like our team has received your contact information as of yet. We'd still like to help resolve your issue. The best way to have a member of our team to call you and assist would be to email smadvisor@searshc.com with your screen name (honor_what_you_say) and your phone number. Once we receive that, we'll have a case manager contact you as soon as possible. We hope to hear from you soon.

    Thank you,

    Brian H.
    MySears Community Moderator

  2. Hi honor_what_you_say!

    In viewing 1st thread I see that the Sears Cares team had reached out to you on the 27th still needing your contact information so that they can help you further with your issue. Has this been sent to smadvisor@searshc.com? Is this the email you are referring to not working?

    We appreciate the update and will be forwarding onto our Sears Cares team.

    Thank you!