- Miami, FL
Does anyone at Sears care about customer service? If so, please refer me to them.
Had a problem with a Black Friday sale regarding an item I was promised on the sale floor and have had my complaints totally ignored by Sears since November 2012, including a hard copy letter to corporate office and a hand delivered letter to the store manager complaining about the lack of response! This is the most blatant and insulting lack of customer support/service I have ever experienced from a major retailer. Please refer me to someone who will respond to and resolve a complaint.