- Temecula, CA
Does Sears care?Let us all ponder this question as I relate one of the most disgraceful stories of Customer Service,(snicker) you may ever hear.This wasn’t always the case, over the years I have had good ‘ol reliable Sears install dishwashers,stoves,refrigerator all to great satisfaction.They also installed an air conditioning unit. An air conditioning unit that proceeded to flood 2 bedrooms,hallway, attic all the way through to garage ruining everything in it’s dark brown water and mold path.My mother’s insurance company(Farmers),(this is her reversed mortgaged home and she is an 80yr old invalid with cardiac and respiratory issues),dispatched a clean-up crew and A.C. repairman pronto. After calming my over-stressed 2yr no days off unpaid caregiver nerves with the soothing sounds of “Don’t worry, you have plenty of coverage”I settled down,well at least I stopped sobbing and vomiting.This moment of relative calm was quickly shattered with the words IMPROPER INSTALLATION and hey, tough luck poor wretch who ha
Details like I’ve had to be on prednisone 2x since this happened due to an allergic reaction to mold?Because as a women I enjoy being swollen and covered with hives.Or maybe more details such as I had to get return of premiums on some life insurance policies and sell my grandfather’s banjo and his fathers NYC gold fireman’sbadge he got for bravery to pay the clean-up crew and repairman since caring for a parent that needs 24hr a day care means you don’t get to have a job that pays.I paid these because I’m a responsible person. Any at Sears?Details like since I was informed TYARHEIN B***’s supervisor was informed already an my case hasn’t been given to anyone else who might DO THEIR JOB and not be so vile as not even have the decency to return a call.I have to assume Sears is aware of this problem and just does not care one bit.