- West Sand Lake, NY
Don’t ever get appliances from SEARS! Even their blue ribbon customer service team can’t resolve a simple damages claim.
Since September 2012 I have been fighting to get reimbursed for damage caused to my refrigerator by a sears delivery team (sub contracted to Excel in Menands (Albany) NY. No one there knows how to handle a claim, the horrible process in place with Sedgwick Claims is laughable – they never confirmed or denied the claim in writing and never contacted me about it. Althoguh the execs claim to agree I am right, their ability to get anything done is missing and here I sit….they have sent a repair guy here twice, another to document the damage and there is still no resolution…..small claims court here I come….