Floors were damaged during delivery…HELP!!
I have had nothing but frustrations when dealing with your company. It is a disgrace the way you handle customer relations. I resorted to email/blog because my phone calls do not seem to be getting me ANYWHERE.
My hardwood floors were damaged when your delivery team delivered my fridge on 8/25/13. I filed a claim and received a case number, sears informed me that someone would contact me within 24 hours. I NEVER received a call form anyone at Sears. Finally, yesterday an outside agency called me. Now they are telling me that I have to deal with the delivery team on my own because they are an outside agency and independently owned. The specific delivery person who delivered my frige will be responsible and I have to contact him and make arrangements. Does this make sense? NO, it doesn’t. Sears, you made the mistake! You need to fix it.
Secondly, my water line was suppose to be hooked up when the delivery team delivered. They were unable to hook up the water line because they did not have the materials. So i scheduled a service for 8/28/13. When the team arrived they told me they were wrong team. I called to reschedule that same day. It is now three days later and I CAN NOT GET ANYONE TO SET UP SERVICE FOR ME. I have been transferred 10+ times each time I call. I have spent 10+ hours on the phone trying to get answers. This is an absolute disgrace!
In addition, numerous representatives promised that I would receive a phone call regarding my hardwood floors and damaged water line, but NOBODY has contacted me! This is all one HUGE joke. I truly feel like I am being taken advantage of. This is an awful experience. Sears does not care.