- Piscataway, NJ
Garbage disposal failed after 14 months. Sears will replace but not reinstall.
Our garbage disposal, warranted for 7 years, failed after 14 months. the Tech, who did not work on these appliances said that they would give me a new one but I would have to pay for a reinstall. I called customer service about this and go the same answer, that since they didn’t install (cost is ~ $600) then they do no cover the removal/ reinstall. I then asked for a refund of the product, promising that I would never again darken sears doors. I was told that they can only replace, but again, would not reinstall.
I paid a plummer $100 14 months ago to in stall this. I think that it is in no way fair that I would need to incur that cost again. And what if it happens again?