Question

Good morning! My name is Mark and learned this morning that my order confirmation #454779152 was cancelled by Sears! I am in need of your help. I ordered the matching dinette set Confirmation # 454762357 and would really like for this to still be a positive purchase. I spoke with On line Solutions Manager: Gab Employee #723908 and he says that sorry for my loss and all that he can do is offer me anything else on Sears webiste for 10% off. PLEASE help me if you can. I understand if I attempted to order this item and could not because of it not being in stock, but I did order this item, I did obtain a confirmation # and I did call in and speak with a representative and was advised that the furntiure would be delivered to me residence on the 25th of this week! I only called in to Sear Customer Service today to confirm its arrival so I would take a Vacation day to meet my new furniture to find out that Sears cancelled my order. Please help me get my Agio deep seating couch set that will match my Agio Dinette set. My mobile # is 7**-9**-9***. I’ll keep my fingers crossed that we can fix this together. I look forward to your replies. Thanks! Mark

Answers

5 answers

  1. DesperateinPA, we apologize for your continued for your continued frustrations regarding your online order. We recently reached out to you on 12/17/12. We have not received your contact information. Please send the following information – contact #, screen name (DeperateinPA), phone # used at time of purchase to smadvisor@searshc.com – Thanks, Liz

  2. Hi DesperateinPA! I am so sorry to hear of this hassle you have had trying to receive your furniture set. We can have a SearsCares team member follow up with you on your order. Check back on the thread soon for a reply.

    We did remove your phone number from appearing on the site for your safety. The SearsCares team will reach out to have you directly connect with them right here. Thanks!

    1. In response to SHC-JulieK

      Thank you for your prompt reply and willingness to assist me regarding this matter. I will look forward to your making contact with me. I am sure that together we can come to a resolution.

      Kind regards,
      DesperateinPA

    2. In response to SHC-JulieK

      Dear Julie,

      Looking forward to directly connecting with the SearsCares team. Can you share when this may take place. Possibly you could suggest a day and time? I want to make time in my schedule for this direct connect. This is very important to me and look forward to a resolution. Thanks!

      Regards,
      DesperateinPA

    3. In response to SHC-JulieK

      Hi Desperate! Please see the reply from Liz above. She will be your contact to help get the issues you have had with your order resolved.

      Thanks!

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