Hi, my name is Brian with the Sears Cares team. We certainly appreciate your feedback regarding the way you've been treated by our phone representatives and we do apologize if we've caused any frustration. We'd like to speak with you and address the problems on our end as well as assist you in making sure the situation is resolved to your complete satisfaction. Please send the following – contact #, screen name (tlcgirl) and phone # used at time of purchase to email@example.com. Again, we apologize for any trouble we have caused and we look forward to speaking with you soon.
MySears Community Moderator
Thank you for reaching out to us today!
We would be happy to help by having our Sears Cares team help you further in locating the part that has been ordered. Once our team responds they will be requesting additional information from you that will be provided to a dedicated case manager in helping to resolve this issue for you.
I will be reaching out via email once a response has posted.
Again, we thank you for bringing this issue to our attention.
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