Question

Here it goes who at sears wants to give it a shot? Where is my refund “Blue Ribbon Case #1732335″

Answers

5 answers

  1. Sears Cares is not Blue Ribbon. Blue Ribbon is higher than Sears Cares, but Sears Cares can pass along messages. Blue Ribbon is like a secret society, they don't usually leave messages or show up on caller ID. You have to pick up the phone when it rings. Nor do they email so be sure to answer the phone even without a number in caller ID.

  2. lsimsjr,

    Hi, my name is Brian with the Sears Cares team. We're sorry your issue has yet to be resolved. We'll ensure your case manager receives your message and request they contact you as soon as possible.

    Thank you,

    Brian H.
    MySears Community Moderator

    1. In response to SHC-BrianH

      So you are part of the blue ribbon department Brian H.?

    2. In response to SHC-BrianH

      Who is my case manager? Do they have a name, phone # or email?

  3. Hi lsimsjr,

    Thank you for joining the MySears Community!

    I have escalated your Blue Ribbon case number to our Sears Cares team to help you further on your refund issue.

    Please know once our team responds I will be contacting you via email letting you know of their posting.

    We appreciate you reaching out to us today and letting us help in making this right for you!

See More