Question

Hi, I called and cancelled 2 or my orders on Dec. 28, 2012 but still no refund?

I received both cancellation emails on Jan 2, 2012. I waited for the refunds to show up but after a week or so I chat online and the rep said they credit it back to my account in 3 to 5 days and still not show up yet. If you can help me get my refund that would be great. Thanks.

Answers

3 answers

  1. I just sent them an email, thanks.

  2. gold24karat2002,

    Hi my name is Brian with the Sears Cares team. I'm sorry to hear about the delay regarding your refund. We'd definitely like to look into this to see what is causing the problem and get you your refund as soon as possible. We certainly don't intent to keep you waiting longer than necessary. Please send the following information – contact #, screen name (gold24karat2002) and the phone # used at the time of purchase to smadvisor@searshc.com – Thanks, Brian

  3. Hi gold24karat2002! Thanks for posting your question today on the MySears Community! We can have a SearsCares team member follow up on this refund for you. Check back on this thread in a bit for a reply requesting more information. Thanks!

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