Question

Hi, I have an order that is incomplete…. i checked the status section but it does not indicate delivery or expected delivery. can you help me?

Order 539742695: Salescheck: 093001414404 (10 items), Salescheck: 78403345445000 (1 item)

Answers

5 answers

  1. If you call or email, they will tell you to wait 5-8 business days. After you wait it out and call back, they will no nothing. Your problem is you ordered more than one item and no one working for Sears can count above one. Your only recourse is to go online and file a complaint with the BBB in Chicago, specifically in Chicago, Ill. They have specialists who handle BBB complaints, they are the only ones who can actually handle a real problem. They must have hundreds of these specialists, since they receive thousands of BBB complaints every year. Think how much time and money they would save if they handled their business propertly!

  2. Hi maddoc8759! Welcome to MySears! Your best resource to help check on your order would be the folks at Sears Customer Service on Sears.com. They will be happy to look into this for you.

    Click here to connect with them. The "click to chat" representatives can be quick and efficient into researching your order.

    Thanks!

    1. In response to SHC-JulieK

      Sear Customer Service, Sears.com all failed when it came to my order that was placed on SEP 2nd for a Kenmore refrigerator. The email with my order number details said that it would be delivered on the 6th and when I called on 5th to find out when, the toll free number on my order status website, they said the order is cancelled. That was awesome to let me know that I am not going to get my refrigerator delivered next day when I actually took a 1/2 day off to receive the item. Now after 4 hours of being tossed from one person to another they tell me that they are out of stock and go find a similar one and they can help me order it. THANKS ! I will never buy from Sears again and I will definitely call and report to BBB.

    2. In response to SHC-JulieK

      Hi yadaak! Welcome to MySears! I am so sorry to hear that your order was canceled. We can get you in touch with the SearsCares team, who will make sure you are taken care of.

      I will send you an email following up once they respond.

      Thanks!

    3. In response to SHC-JulieK

      yadaak,

      We apologize for the trouble you experienced with your online order. My name is David with our Sears Cares Escalation team. I know we let you down when you were not informed that the order was canceled. If you would like to discuss this, we would be happy to have a case manager speak with your directly. At your convenience, please contact my office via email at smadvisor@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the order was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (yadaak) you used to post on this site, for reference to your issue. We look forward to talking to you soon.

      Thank you,
      David W.
      MySears Community Moderator