- Lewes, DE
Hoping that you are able to help and I am not passed between departments. Problem with Central air installation.
Approximately two years prior we had a central air conditioning unit and thermostat purchased and then installed by Sears. Shortly after the installation we have been having problems with the thermostat providing inaccurate readings (i.e. showing that it is 140 degrees outside and 16 degrees in the home. — I live in Sussex county delaware – it is NEVER that hot here). Since it reads 16 degrees in the home (which it is NOT) we called Sears repair. Needless to say, when the thermostat reads 16 degrees in the home, we are unable to have air conditioning due to inaccurate reading.
A week prior a serviceman arrived and found what he believed to be the problem. After some inspection – he saw that the sensor was laid on the ground below the trailer – -to which he stated was a very unusual spot for the placement of said sensor. It was his belief that the due to the placement of the sensor, the sensor got wet – and shorted, thus leading to the inaccurate readings. He stated that the sensor was not his problem, it was a problem that occurred due to installation. Since it was not his “area” he was not equipped to fix it asked for his $69.00 check for the service call and left.
I am hopeful that you are able to remedy this situation.