- San Antonio, TX
How can I get a hold of someone who can make things happen? Our $4000+ combination oven has been replaced 3 times in 2 years. We moved on to a new model and they have cancelled 4 times for the install. Any ideas?
Our original 30″ Kenmore Elite Combination Oven/Micro had multiple major parts failures repeatedly. Service technicians were fair at best and some even walked away from the house having done nothing. One technician even reported the service trip as cancelled even though he promised to request a new unit. It took 3 months to get the approval for a new unit. Now I have had 3 brand new ovens in the house with each one requiring service within a month. We have given up on Kenmore Elite but since we have requested a different brand we can’t get it installed. Today is the 4th time the installers have called to cancel the appointment because the new unit is not in the warehouse. I’ve told everyone I know about how horrible it has been but it does me little good when I don’t have an oven or microwave in my brand new kitchen