- Shirley, NY
How can I get an online order issue resolved when the customer service staff are rude and unhelpful?
I am extremely unhappy with the sears company right now. After being a loyal customer since the 1970′s- the service staff at the 800 number are rude scripted individuals who really make your blood pressure boil! I placed an online order on December 1 – 3 Christmas gifts. After 3 emails and a phone call, that the Order was delayed, I received an email on Saturday, December 28 saying my Oder was at my sears store and to go pick it up. When I arrived at the store, only part of the order was there. To make matters worse, I was told to call customer service as my order was cancelled. From there, I spent over an hour on hold, was disconnected, and when I called back I was told “reorder the merchandise!” – even though it was shipped. From there things continued to get worse. Today,Monday I received another email saying my order was in, go pick it up – I go – there’s only a partial order – again. I get home, there’s a message on my machine, your order is in pick it up. I want my order which was paid for, and I want it soon , I was not planning on gifts for Christmas 2014- these we’re gifts for Christmas 2013! Customer service staff need lessons on courtesy and rectifying the situation – not raising blood pressure. I am totally frustrated – why would I reorder the same items -which were paid for on December 1 and are no longer on sale! Totally disgusted – as soon as i receive my order or get some satisfaction, sears has lost me as a customer.