- Cleveland, OH
How Can I get assistance with an order placed on Sears.com
My name is Kimberley Baker. I am composing this email after 4 failed attempts at contacting your customer service department for assistance. I must first say that I am very disgusted and frustrated with the service or lack of service your representatives have provided in helping a paying customer of yours resolve an issue. After going through countless hours on the phone with your representatives I decided to do some research online to find out if there was any other numbers I could contact and what I found is really disturbing. It seems to be a practice of Sears to provide low grade, unethical customer service. Why a big named company would practice in this manner is really my belief but the many complaints out there still come back to the same thing that your customer service is horrible. I have filed a complaint with the Federal Trade Commission and I will also be filing a complaint with the Better Business Bureau , filing a dispute with my credit card company and contacting the local news stations. It seems to be a practice for your representatives to provide false or incorrect contact information for your corporate offices or complaint department. While I was writing this email, I was on the phone with the last representative named Reyna, holding to speak with a supervisor. I was on hold for over 10 minutes and of course she disconnected the call. That’s the type of service your company condones, keeping customers on hold without returning to apologize for the hold and to ask them to continue to hold, disconnecting the customer and advising the customers no supervisor is available they are assisting other callers. I placed an order on 12/10/2013 and received an email on 12/11/2013 that my items had shipped and was provided with a tracking # (1Z8F0E80348892442). I began checking on the tracking # on 12/12/2013 until this day still receiving the same information “A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status will be updated.” I have contacted customer service only to be told they would contact the shipping company to update/correct the tracking information and I would receive a reply in 24-48 hours, well that time has passed 3 times. The only reason I have this email address is because I searched about complaints with Sears.com and read some of the complaints which provided this contact email. I really do not want to do business with your company ever again at this point all I want is my money back because I know I will not receive my rods by Saturday when I have guests coming to see my new house. I cannot even express enough the disappointment I feel concerning this matter. Before I end this email, I would like to say I did reach a woman by the name of Glenda at the Protection Department (18007955030), who was very nice and tried to assist me but could only do but so much in an area she didn’t work. I want to thank her for assistance and attempt to help me resolve this matter.