- Montgomery, AL
How can I get my photos from Sears Portrait Studio?
I had photos done of my baby on March 29, 2013 in Montgomery, Alabama. I came back two weeks later and discovered the Sears Portrait Studio had closed. I asked if the photos were sent to the store. They were not. I was told I could get a refund. I’d rather have the photos. No one had any answers for me, other than come back next week, or the UPS truck had not come with the photos. The photos are more valuable to me than the amount paid for them. I need the company’s direct number with a live person who can assist me in this matter. There has to be originals somewhere. I called 1-866-292-4949 and after several prompts, no one answered. I went to www.searsportraits.com and www.searsphotos.com and the message read, “Service Unavailable.” I need assistance in this matter.