Question

How can I talk to sears national customer solutions

Technician came to my house and ordered a part

Answers

3 answers

      • San Jose, CA

    So. The service technician came to your house, examined your ailing machine, diagnosed the most likely part giving the machine problems and ordered the EXACT part your machine needs to most likely repair your machine.

    The part should arrive to you in the mail and a second technician will install the brand new part.

    Is there a problem with the above scenario?

    The techs don't carry every conceivable replacement part for any one's machine and Sears Parts Direct has a capacity of sending out over 7 million different parts.

    When's your next service visit scheduled for?

    About two weeks out?

  1. That is what can sometimes happen, depending on the nature of the problem.

  2. Hi leaahutz,

    Welcome to the MySears Community!

    If you can please provide a few more details in regards to a part being ordered we will be able to assist you better by providing a correct contact for you.

    Thank you!