- Eden Prairie, MN
How could you get your customer keep calling back and running errands for three days?
I placed an order (number 586032813) on Sears.com for a lighting fixture but changed my mind to cancle it the next day. The customer service guy on the call told me to decline the receiving once receive the product. He said the cost of shipping back to your warehouse has been covered. However, the local UPS store didn’t accept the package when I drop the product. They requested a return label. So, I called your CS hot line twice today and yesterday. The girl on the call yesterday promised me to give me a call back within 24 hrs when she couldn’t resolve the problem ( She tried to transfer me to your vender but I refused )but I haven’t got any phone call! I called 15 mins again. The guy named Benjamin wanted to leave me with their vender too. He promised to explain my case to your vender before transfering my call, but he didn’t!!! I had to repeat my request the third time to the vender. As a result, the vender asked me to pay for the return cost by their policy. So, is this the way Sears treating your customer? First let me run an errand to the UPS, and then two CS guys played games to kick me to your vender. I request Sears to be responsible for mistreating me and paying for return shipping.