- Columbia, MD
How Do I file a complaint for a paid online order, in-store pickup, no product but charged when told my order was cancelled?
I placed an online order for in-store pick-up of an air compressor. I was told when I placed my order to wait for a completion of my order email before going to the store for pick-up. I received the completion email and went to the store an hour later. I waited in the store for the item for 30 minutes when a representative came out and told me “ahh we were going to call you can tell you we don’t have your item in stock.” I was upset as I needed the tool that day and ordering one wasn’t going to help. I was also told my order would be cancelled and that I would not be charged. I paid via Paypal and have confirmed that indeed I was charged. This has been a huge waste of my time and very poor customer service. I did my due diligence and check the stock, placed the order, followed directions and Sears got my money, time and I received nothing but a hassel.