- Plano, TX
how do i get a refund? sears.com is a scam
i have been trying to get an order cancelled since november 23rd. Each time i talk to a rep they say wait another 5 business days. I have spent 5+ hours on the phone and by email. Noone can help. Every person just says the order is being cancelled please wait 5 days. I do and low and behold it is still not cancelled. I have spoke to managers and manager of managers to no avail. This is a scam. All I want is a refund on an order I havent even recieved. Also btw this is for a christmas tree that I ordered on NOvember 11th the tree now says its coming December 26th! That will do alot of good. Please just cancel my order and refund! Not sure what else needs to be done this is not rocket science. I am very disappointed in sears customer service, or lack thereof.