How do I get a refund that’s 3 months overdue? Phone calls don’t work and all I get are promises that it’s coming.

My dispute # is 1709785. I’ve called repeatedly and gotten very pleasant but ineffective service representatives. The last time I was required to send an e-mail that I hadn’t gotten the refund but was assured it was coming. This is getting very old and I’m never going to shop at Sears again!


2 answers

  1. merrief,

    Hi, my name is Brian with the Sears Cares team. We're sorry your issue has yet to be resolved. We'll ensure your case manager receives your message and request they contact you.

    Thank you,

    Brian H.
    MySears Community Moderator

  2. Hi there, merrief! Thanks for posting this update on the problems you are having getting your refund. I will send your concerns along to your case manager, who will be in touch shortly.

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