- Reseda, CA
How do I get in contact with the right person to process my refund?
To whom it may concern,
I’ve been trying to get my rewards points back and it has been 1 whole month. Already lost some expired points because of waiting for my refund back. Placed an order Dec. 3rd order # 582770356, and tried canceling it the day after as I want a different pool table instead. I tried asking them if they can just simply change my order for me as the pool tables have the same price. Unfortunately, I was told that there is no choice but to cancel the order. And now a month later…can’t even buy the other pool table as I have yet to receive the $230 rewards points I used.
I have called 4 times and wasted 30 mins just to tell me that it’ll be back in 3-5 business days. I always try to chat at least online to ask for progress, just to waste more time because all they say is 3-5 business days. It has been way more than 3-5 business days and just tired of talking to the wrong people. It’s not like I want my rewards points back to keep it but to actually use it for another purchase.
I read somewhere here in the forums and they finally got their similar problem solved when they finally decided to post here, after waiting for 2 months.