How do I get Sears Blue Ribbon Services to respond to my complaint? I was provided a case number 1447013 and I received a phone call from Gaby **** a Blue Ribbon Service Case Manager. Gabby stated that she would send an email in response to my claim. Since then I’ve heard absolutely nothing else and have not received any emails.

When purchasing a mattress at Sears the sales associate opened a charge account without my permission. I have filed a complaint with the Better Business Bureau and have filed a complaint with Sear Blue Ribbon Services. Sears is now not responding to my emails or phone calls. I’m trying to resolve this issue but having no cooperation from Sears.


1 answer

  1. Hi there, Bert61GK! I am sorry you are having such trouble reaching your Blue Ribbon case manager. I have passed along your complaint to the team. Please check back soon for a reply looking to connect with you. Thanks!

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