how do I post a complaint?
We bought a Refrigerator, Washer and Dryer about 7 years ago. I bought extended warranty that is supposed to come with a free yearly maintenance. I’ve never used the maintenance until last December when my wife said there was a leak coming from the washer. So I called to get an appointment to have it fixed and also service the other 2 appliances. They scheduled me for a 3-7pm appointment. A technician called around 4:30 and said he couldn’t work past 5 so I would have to reschedule. OK, so why schedule me for 3-7 if they can’t work past 5pm? So I got another appt, this time 1-4pm. I got a call about 12:30 to see if I could do it early for the refrigerator so I said yes, and he showed up and it was done in 20 minutes. The next tech called about 3:30 to say he can’t make it. Now get this, for each appliance it requires a different technician, but I only got 1 call. This tech said he’d be here at 8am, his first call tomorrow on Saturday. Since this was saturday I got up early and had everything ready for him. Never showed. I called 1-800-4MY-HOME probably 3 or 4 times and of course I got somebody different so I had to explain everything over and over. Each of them said that someone would be calling me, nobody ever did. So on Monday I called again, got the same bullshit, but rescheduled anyway. The appt was for today from 3-7. No show, I called again and talked to Jason who said he contacted the tech and he would call me, never did. So I waited until right at 7pm to call the number again and they are closed for the evening!
That’s 4 no shows by this supposedly reputable company for a simple maintenance call. makes me wonder if they take paying customers over warranty service calls?
I want my warranty money back and will never deal with Sears or their service again! This is complete BS and should not be tolerated by anybody.