Answers

2 answers

  1. The1dee,

    We’re sorry that our repair service did not meet expectations. My name is David with our Sears Cares Escalation team. We would be happy to have a case manager discuss this situation with you and assist in addressing any other concerns you may have. At your convenience, please contact my office via email at smadvisor@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the service was listed under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (The1dee) you used to post on this site, for reference to your issue. We look forward to talking to you soon.

    Thank you,
    David W.
    MySears Community Moderator

  2. Hi The1dee,

    Thank you for reaching out to us today!

    I am sorry to hear that you are having issues with repairs and would like to help in your complaint!

    Our Sears Cares team will be able to help you in resolving any complaints that you might have an help in making it right for you.

    Once a response has posted by our team I will be reaching out via email.

    Again, we thank you for reaching out on this issue!