How does one speak to a person who has authority to resolve an issue/complaint?
I ordered a stove on 12/2. To be short I got the WRONG stove on 12/19. I still have the wrong stove. The right stove is supposed to be delivered and installed on 1/3. No one I have spoken to or e-mailed does anything but apologize for my inconvenience and thank me for shopping at Sears. Two weeks ago one promised me a $50 gift card but that never showed up. Does anyone at Sears care?????