I am looking for information about receiving a refund for a Sears Portrait Studio Gift Certificate. Can you tell me who to contact?


2 answers

  1. Dear nnugen1,

    Sorry to hear that you haven't received your refund for your portrait studio purchase. My name is Susan with the Sears Cares Escalations team. We'd be more than happy to look into your portrait studio issue further and offer the assistance of a dedicated case manager who can help resolve this issue. Please send an email with your contact information (preferably a phone number) to Please include your screen name (nnugen1) for reference to your issue and we look forward to speaking with you soon.


    Susan R.
    MySears Community Moderator

  2. Hi there, nnugen1! Thanks for posting on MySears! We can help you with that refund. SearsCares, the customer service escalation team will be by in just a bit looking to assist. I'll be sure to send you an email letting you know once they respond.


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