I bought a pool table in last week, but before I buy it, I called SEARS to make sure the EXPENSIVE delivery is going to be able to put the box in my basement since I have medical issues (US NAVY VETERAN) that prevents me to lift heavy things. After SEARS confirmation of my delivery to my basement, I proceed with the purchase. On the delivery day (TODAY) the persons that supposed to unload my pool table from the truck refuse to put the box in the basement, so my wife called right away to SEARS to solve this issue. Somebody from SEARS spoke to the delivery guy and told him to put the box in my basement, and he just hand up on the SEARS person and take off without telling anything to my wife and WITH MY POOL TABLE!!!!!!!!!!!!!!. MY WIFE HAD TO CALL ONE MORE TIME TO SEARS TO SEE WHAT IS GOING ON HERE! The lady at the other end confirm to my wife that we are not going to be charged for the delivery (WE CAN’T EXPECTED LESS THAN THAT AFTER WHAT JUST HAPPENED) and we have to wait for a call to confirm a new delivery time (PERHAPS, NEW DAY [WHAT A JOKE!!!]) MY WIFE CALLED AGAIN TO SEARS TO SEE IF THEY HAVE ANY UPDATE. Well the update was: WE ARE GOING TO BE CHARGE FOR THE DELIVERY ($70) AND PERHAPS WE ARE GOING TO GET THE POOL TABLE TODAY. WHAT IS WRONG WITH YOU PEOPLE??????????????????? I AM SOMETHING THAT OTHER COMPANIES CALL A CUSTOMER, AND ME AND MY FAMILY WAS TREATED TODAY AS TRASH, FOR THE DELIVERY COMPANY AND FOR SEARS. HIGHLY DISAPONTINTED WITH SEARS, AND I’M NOT GOING TO FINISH WITH THIS POST IF THIS ISSUE GET RESOLVED RIGHT AWAY.


5 answers

  1. MartinJ,
    My name is David and I am a member of the Sears Cares Escalations team. We are truly sorry for the troubles you have encountered with your pool table purchase. We certainly can see why you are so disappointed and upset over what has occurred with getting your item delivered and setup in a timely manner. We would like to connect you with a dedicated case manager to further discuss this situation and assist you in addressing your concerns. Please send the following information – contact #, screen name (MartinJ), phone # used at time of purchase to

    Thank you,
    David W.
    MySears Community Moderator

    1. In response to SHC-DavidW

      I sent an e-mail with my information on Saturday, I haven't received an answer yet. Were you planning on giving me one?. The table was delivered on Sunday and I have to deal with the same issue AGAIN because the delivery team was not aware that they have to put the table on my basement even though my wife was told more than once that is was going to be put there. Unprofessional is the least I can say.

    2. In response to SHC-DavidW

      Thanks so much for the update, MartinHJ. I will pass this along to your case manager.

    3. In response to SHC-DavidW

      Ok, you can also let him know that the table is defective and that Medal Sports told me to exchange it.

  2. Hi there, MartinHJ! Welcome to MySears! I am so sorry to hear that your pool table was not delivered. I can imagine how disappointed and frustrated you must be. I know the SearsCares team will be able to help.

    A team member will post right here in just a bit requesting more information. As soon as they do, I will reach out to let you know so you can get that re-delivery arranged right away.


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