Question

I bought a ride on mower last September. In the year that I’ve owned it, the mower has been out of service for the majority of the time. I have been able to use it about once without it breaking down. The Home Service tech was at my house three times to repair it. The last time he deemed it unrepairable. After speaking with the Sears rep, I told them I would prefer not to get a replacement mower, but would prefer store credit. I do not want to get the same mower (or any for that matter) as there are quality issues (that even the tech confirmed). However, Sears reps are not being coopartive and telling me I need to replace the tractor with another one and they can’t give store credit. What can I do?

Answers

2 answers

  1. Arbita1,

    My name is David with our Sears Cares Escalation team. We apologize for the trouble you’ve experienced with your riding lawn mower. We would be happy to have a dedicated case manager contact you to discuss this situation and assist in addressing your concerns. At your convenience, please contact my office via email at smadvisor@searshc.com. In the email, please provide a contact phone number and the phone number the mower was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Arbita1) you used to post on this site, for reference to your issue. We look forward to speaking with you soon.

    Thank you,
    David W.
    MySears Community Moderator

  2. Welcome, Arbita! Thanks for sharing your concern with us today. I am so sorry you are having such issues with your riding mower. We can get you in touch with SearsCares, the customer service escalation team. They can discuss the problems you are having with this mower and help come to a resolution that you are satisfied with.

    They will respond here in a bit shortly. Once they do, I will be sure to reach out to you via email to let you know.

    Thanks!

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