Question

I called regarding the Craftsman compressor recall in Sept and still have not received the repair kit, I was told at the time it would be delivered no later than Nov 12

Answers

2 answers

  1. Hello, bmeservier!

    My name is Liz and I am a member of the Sears Cares Escalations team. I am very sorry for the continuing problems you have encountered with your compressor. Having a compressor recalled is inconvenient enough but having to wait for the repair kit would be beyond frustrating. We certainly can see why you are so disappointed and upset over what has occurred. . At your convenience, please contact our office via email at smadvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact number and the phone the compressor was purchased under (if different than the contact number) and we will call you directly. Also, in your email, please provide your MySears screen name (bmeservier) you used to post on this site, for reference to your issue. Again, we apologize for all the inconvenience this has caused you and we thank you for the opportunity to assist in any way we can.

    Thank you,
    Liz R.
    MySears Social Media Moderator
    Sears Social Media Support

  2. Hi bmeservier! We can have a SearsCares team member look into this for you. Check back on this thread shortly for a response requesting more information. Thanks!

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