I cancelled a lay away in Sears #02855 on July 16 have yet to recieved my refund via the mail. I have talked to the store assistant manager several times and made a visit to HR and no refund. I keep getting the run around for my refund.


2 answers

  1. Dear sheenequebailey,

    My name is Susan with the Sears Cares team. We are truly sorry for the delay in your layaway refund. We'd be more than happy to look into this issue further and offer the assistance of a dedicated case manager to help resolve this situation. Please send an email with your contact information (preferably a phone number) to Please include your screen name (sheenequebailey) for reference to your issue and we look forward to speaking with you soon.


    Susan R.
    MySears Community Moderator

  2. Hi there, sheenequebailey! Welcome to MySears! We can get you in touch with a SearsCares team member who will be happy to check on your refund for you.

    Check back here shortly for a reply. They will post soon looking to help.


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