- Houston, TX
I have a complaint about Sears Customer Service representative “Brennan” (#074997) in connection with a bad repair to a washing machine, followed by terrible customer service. I would like an address or contact for someone at Sears who may actually still care about their customer service…
I had a service call on 9/9/13 to fix a problem with my washer. $359.00 later, I attempt to use my washer this am and the problem hasn’t been fixed. I received horrible customer service and unsatisfactory response from Sears employees. I have a follow up scheduled for Monday (9/16/13) and have been told I may have to pay for additional repairs if the first tech screwed up and missed stuff. Seriously? If the original repair person had either fixed it properly, or caught all the problems, I would have either had a working old machine, or foregone repairs and bought a new one. $359 was as much as I was willing to spend on an old machine. Total scam if you ask me. I would like to speak with someone about the practices here which violate Texas law.