I have a Kenmore elite he3t front loader washing machine model # 110.49962602. Ihave ran the diagnostic test and have noticed that every thing seems to be running fine except the drum doesn’t turn either way. during the diagnostic test there is no F code that pops up. please let me know if there is some other test I can run or how to fix the drum


2 answers

  1. If the drive motor is running during that diagnostic test, then you could have a problem with the drive belt. You can unplug the washer and remove the back panel to check that issue if you feel confident that you can safely perform that procedure. If you need to have the washer serviced by a technician, then you can call Sears at 1-800-469-4663 (1-800-4MY-HOME) to set up a service call.

  2. Hi Deannah211,

    Thank you for posting in the MySears Community!

    I would be happy to help in getting your question answered.

    Please check back for a reply from one of our Sears Appliance Experts. They will be able to provide the best possible solution in answering your question.

    Thank you ;)