I have a Kenmore refrigerator model #363.69467991 and the freezer still works but the refrigerator section is not cooling. How much will it cost to be repaired? It was purchased on 4/6/2000.


2 answers

  1. Cozmik, this type of problem is usually caused by low air flow. First check to see if the fan motor in the freezer is working. If it's not working the motor will need to be replaced. If the motor is working, look for a thick frost accumulation on the back wall in the freezer. If this is taking place, it means the defrost system is not working.In this case, turn the unit off for 24 hours. Remove the food in the freezer and leave the door open. When the frost is gone, the unit will work ok again for a few days until the frost starts to accumulate again. This will allow time to have it checked. You can call 1-800-469-4663 to schedule a tech to come out. I hope this will help you.

  2. Hi Cozmik! Thanks for posting your question on the MySears Community today. You can give the Sears Home Service folks a call at 1-800-295-4809. They will be able to answer all your questions ASAP.

    Another option is to visit the Sears Home Repair page right on Once there, a chat window will pop up to allow you to chat with a Home Service Representative to ask about the repair cost, as well.

    Hope that helps!

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