I have a washing machine Samsung model DV365ETBGWR /A3 and it is giving me a FE error. My electricity is50hz the machine is 60hz how can I fix?


2 answers

  1. Hello tonyta1,

    I'm sorry to hear that you are having an error code on your dryer and I would like to assist you. Per the service manual, your dryer is designed to be used at 60hz and is not compatible with the 50hz voltage source that it is connected to. the FE code specifically designates an error of "Invalid Power Source Frequency." This model of dryer requires the 60hz specifically and is not modifiable for 50hz. I suggest finding a dryer that is compatible with the 50hz voltage supply source that is available at your location. I'm sorry to have to inform you of this information, but I hope it assists you with a simple solution for drying your garments.

    Jerry C

  2. Hi tonyta1,

    Thank you for reaching out for answers in the MySears Community!

    I am sorry that you are having issues with your washing machine and would be happy to have one of our Sears Appliance Experts help in troubleshooting some answers for you.

    Check back shortly for a reply ;)

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