- Vancouver, WA
My name is David and I am a member of the Sears Cares Escalations team. I saw your post today and wanted to reach out to you to offer our assistance. We are truly sorry for the troubles you have encountered with your freezer repair. We certainly can see why you are so disappointed and upset over what has occurred with getting your freezer fixed. We would like to connect you with a dedicated case manager to further discuss this situation and assist you in addressing your concerns. Please send the following information – contact #, screen name (dlynn1971), phone # used at time of purchase to firstname.lastname@example.org.
MySears Community Moderator
Hi, Dlynn1971. Welcome to the MySears Community!
Thanks for reaching out to share your concerns here. I am very sorry to hear about this disappointing service experience.
I will be escalating your concerns to our Sears Cares team who will do what they can to help. Once a response has posted from Sears Cares, I will be reaching out to you via email.
Thanks again for taking the time to reach out and providing us the opportunity to help!
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