- Pompano Beach, FL
I have an extended warranty on my Sears lawn mower, which I purchased in May of 2012. I have had to bring it in for service 3 times for the same problem (carb), and now it is acting up again. How do I get a replacement mower (prefereably a different model at the same price range)?
Each time I bring it to my local Sears for repair, it takes at least 2 and a half weeks to get back (sent to Orlando, I’m told). Also, I am told I will receive a phone call when the mower is ready–I never do. Also, twice I’ve had to follow up on the reimbursement check for lawn care (while mower is in repair), only to be told that the other person didn’t complete the claim (even though I was given a claim number both times). I’m tired of dealing with this. We are planning to purchase kitchen appliances–I have always trusted Sears in the past, but now I am thinking of staying away. How this is handled will determine my future business with Sears.