We thank you for bringing this matter to our attention. The situation that has taken place is of concern to us. The feedback that has been provided will be forwarded to the appropriate resources for further review. If you would like to speak with us and discuss this situation in further detail, we encourage you to please send the following information – contact #, screen name (Looker54940), phone # used at time of purchase to email@example.com and we will reach out.
Social Media Moderator
Social Media Support Team
In response to SHC-DianneD
My order number was 594115457.
Hi Looker54940! Welcome to MySears! I am so sorry that you had such a hard time with your fridge order. That is so disappointing for both you and for us! I would like to get you in touch with SearsCares, the customer service escalation team, who can discuss this experience with you and ensure that you receive your refund, as well.
A team member will be by in a bit looking to help. Once a response is posted, I will inform you via an email which will include a link directing you back to this thread.
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