Question

I have had the absolute worst experience from Sears Home Delivery and Customer care ever. I will never shop at Sears again and furthermore, I am posting on Facebook to everyone to avoid this as well. I purchased a dryer and a refrigerator on Sunday and paid for delivery and they were to install my ice maker. The first problem was that I had to take off half a day of work because in my area the delivery was from 1-3 p.m. Really!!!! When I purchased the appliances I was told I had to turn off and on the water which I understood. When they brought the appliances they came in and went to the basement because that is where my water line is. I showed them the water shut off valve, he informed me that he could not be present when I turned off and on the water, not even on my property. They could not hook up my fridge or take out the old one, because they could not see me unhook the existing line on the back of the fridge. This is unbelievable, they told me they would have to come back I said no, I had to take off work as it is. They called their supervisor and he had them hook up my fridge in the garage and they are coming on Saturday to hook it up. Then I called the store to complain I have to wait until Saturday to get a resolution to this huge inconvenience. I tried to call the corporate office for home deliver, which by the way is in India, that was not really helpful and they were rude as can be. I tried to call Sears corporate office and I was shuffled around to many many departments. It was always someone else’s problem. YOU ALL WORK FOR SEARS, ITS YOUR PROBLEM!!!!!!!!!!! FIX IT, MAKE IT RIGHT!!! I also forgot to mention that when the delivery guy came in to drop off my dryer, he pretty much informed me that if they had to hook it up they would have to have another dryer vent kit, I know that’s why we are doing it, hello. While he was on phone with his supervisor, he asked if I was a man or a woman. What difference does that make? I’m a customer plain and simple. What is sears going to do for me to resolve this?

Answers

2 answers

  1. feesrus,

    We’re sorry that you have had this experience with the installation of your ice maker and the level of service that you received. My name is Kurt with our Sears Cares Escalation team. We would be happy to look into this matter and address any other concerns that you may have. At your convenience, please contact my office via email at smadvisor@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (feesrus) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
    Thank you,

    Kurt M..
    MySears Community Moderator

  2. Welcome to MySears, feesrus! Thanks for taking the time to share your experience today. I am so sorry to hear of the hassles you are having getting your fridge and dryer installed. This sounds very frustrating. I am going to pass this along to SearsCares, the escalation team, who will be able to help.

    A team member will respond right here shortly. Once they do, I will be sure to notify you via email so you can directly connect with them ASAP.

    Thanks!

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