- Montville, NJ
We’re truly sorry that our customer service did not meet expectations with your recent washer repair. My name is David with our Sears Cares Escalation team. I can understand your frustration with this situation. We like the opportunity to have a case manager discuss this with you directly and assist in address any other concerns you may have. At your convenience, please contact my office via email at firstname.lastname@example.org so we can help. In the email, please provide a contact phone number and the phone number the washer service was listed under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Ecaud) you used to post on this site, for reference to your issue. We look forward to talking to you soon.
MySears Community Moderator
I am extremely sorry to hear of the frustration you have received in the repair of your washer machine. We appreciate you bringing this issue to our attention so that we can help you further.
I have escalated your concerns to our Sears Cares team so that they can help in resolving this issue with you. Once our team responds they will be requesting contact information so that a dedicated case manager can work with you in making this right.
Once a response has posted, I will be reaching out via email to re-direct back to your thread.
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