Question

I have not received a call scheduling the water heater installation I booked on-line yesterday. It should be for tomorrow, 1/4/13. Service confirmation number is 30FKOP2

Answers

3 answers

  1. dogsandroses
    My name is Liz and I am a member of the Sears Cares Escalations team I saw your post today and wanted to reach out to you to offer our assistance. I am very sorry to see that you had such a disappointing experience with the installation of your water heater. I can truly understand your frustrations with not receiving follow up call. We would very much like to connect you with a dedicated case manager to further discuss your situation and ensure that your needs are met to your satisfaction. At your convenience please contact our office via email at smadvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the water heater was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your MySears screen name (dogsandroses) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon. Thank you, Liz R. MySears Social Media Moderator

  2. Your receipt should have the phone number for the installation office, and they'd be able to get you any information you may need. The phone number, in case your receipt isn't readily available, is 888.366.2710.

  3. Hi dogsandroses,

    I am sorry to hear that you have not had a follow up phone call about your scheduled service for tomorrow.

    We would love to help by having our SearsCares team follow up on this issue for you.

    Please check back later for a reply.

    Thank you ;)

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