- Slaughters, KY
I HAVE NOT RECEIVED A REFUND FOR ITEMS CANCELLED FROM MY ORDER BY SEARS BUT CHARGED TO MY CREDIT CARD ANYWAY!
Is there absolutely anyone at Sears that can get this issue resolved? On 11/26/2012 I placed order # 434608116, I Ordered 1 offset wrench set and a qty 2 of the 255 piece tool sets on this order. I only received the the one offset wrench set. My credit card was charged for the wrench set and then the 2 tool sets were charged on a separate credit card transaction in the amount of $280.88. I never received the tool sets, so I contacted sears customer service. I was told that the two tool sets were cancelled because of insufficient stock. I find this hard to believe because they continued to show them in stock online. I was told by customer service that they would check to see why I had not received the refund and to give them 3-5 business days. This is from November 26, 2012, and I still have not received credit for these two sets. I have called and emailed customer service including email addresses email@example.com, firstname.lastname@example.org, and email@example.com, multiple times. I keep getting the run around and every response is they will check on the refund and I will be contacted back. I have yet to get any resolution to this fraudulent charge to my credit card. I was charged $280.88 on my credit card and have never received the credit! This is also not the only issue I have with my Christmas orders screwed up. I will post the other 3 order issues seperately!