I just bought a kenmore vacuum I love everything about it except the telescoping wand kept collapsing. It is a intuition canister style.

The telescoping wand will catch into place but will collapse when I use it on carpet


2 answers

  1. I am sorry you are having a problem with the new vacuum. The telescoping wand should stay where you set it. The problem could be just a spring out of place. I recommend taking the unit in for service. They will be look at it and repair it for you. Please call 1-800-469-4663 to find the closest drop off location to you. Please let me know if you need further assistance. Mark

  2. Hi Sdodd,

    Thank you for joining MySears Community and posting your question in regards to your vacuum.

    If you can please check back periodically, one of our Sears Experts will post a reply with some helpful trouble shooting tips for this issue.

    Thank you!

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