Question

I made a purchase about 6 months ago on my card and it was supposed to be 0% interest. The guy who processed it through said he put the 0% interest promotion so I did not think anything of it. Today I went to go pay off my card and noticed I have been getting charged interest this whole time! I just called customer service and they put a dispute in for it and said I would receive a letter in the mail saying if the dispute was accepted, which I would hope there would be not reason for it not to be… About how long does it take to get a response back about the dispute?

Answers

1 answer

  1. Hi JayNic18. Welcome! I would suggest calling the customer service line you called previously to create a claim and ask how long the dispute should take. This team would have the most reliable information for you.

    Thanks for reaching out!