I need a valid email address that is monitored for responses to send a complaint to. I sent an email via on 10/16/2013 which indicated that I would get a response back within 24 hours and I did not so I need an address that is monitored for timely responses back to customers.


2 answers

  1. Angeluv665, my name is Liz and I am a member of the Sears Cares Escalations team. We are very sorry to hear that you are having such a disappointing experience with our online services. We certainly can see why you are so frustrated with waiting for a response on your complaint. We would very much like to connect you with a dedicated case manager to look into this further and ensure that your needs are met to your satisfaction. At your earliest convenience, please send the following information – contact #, screen name (angeluv665), phone # used at time of purchase to Again, we do apologize for the inconvenience and look forward to speaking with you soon. Thank you, Liz R. MySears Community Moderator

  2. Hi angeluv665! Welcome to MySears! I can get you in touch with SearsCares, the customer escalation team. They can follow up with you on your original complaint and will do what they can to help.

    A team member will reply here in just a bit requesting additional information. Once they do, I will notify you via email so you can view the response.


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