- Floral Park, NY
I need information/contact for Edward Lampert and/or Imran Jooma. I was told by manager at customer support that final answer is with him or contact corporate office….I need to contact corporate office
At Sears’ May 2013 Memorial Day sale I purchased a Kenmore over the range microwave oven, to replace one damaged in a kitchen fire; due to construction, the microwave was not installed/used until June 2013. After one week of use the cook top halogen light bulb went out. I returned to the Garden City, NY store where the oven was purchase, and spoke to the appliance department manager who referred me to online customer service, since that store did not sell replacement parts. He did, however, provide the microwave item #: 22-85052, & model #: 401.85052010. An ‘online chat’ associate agreed that the bulb should have lasted longer than one week; provided me with the part #: 4713-001165; free shipping if I purchased the bulb. I was then referred to the customer solutions department; spoke with a manger; was offered a ten ($10) dollar gift card on a seventeen ($17) dollar bulb; and when I refused was informed that the bulb would not be replaced free of charge; and there was no other personnel to speak with except for the corporate office…and so I need info to write to corporate officer(s)/office.