- Rumsey, CA
I need some assistance please. I purchased a Sealy Posturpedic Franchesca queen mattress last year. I have tried and tried to make it work, but it is the most awful mattress. It was rated as firm, which I need, and my partner and I sink when we lie on it. A mattress under a year old should NOT perform this way. And I know the problem – the person who gets sent out measures for a 1.5″ sag in the bed WITHOUT even being willing to sit or lie on it! What good does this do if the problem isn’t that visible when no one is ON the bed? I am so upset about how terribly uncomfortable this is and we wake up 6 or 8 times every night in pain. Will Sears stand behind it’s products? Please advise. Thank you.
What good is a warranty if it doesn’t cover the problem? Please help me with this. I can’t even sleep on this bed and that is not right.