Question

I need some assistance please. I purchased a Sealy Posturpedic Franchesca queen mattress last year. I have tried and tried to make it work, but it is the most awful mattress. It was rated as firm, which I need, and my partner and I sink when we lie on it. A mattress under a year old should NOT perform this way. And I know the problem – the person who gets sent out measures for a 1.5″ sag in the bed WITHOUT even being willing to sit or lie on it! What good does this do if the problem isn’t that visible when no one is ON the bed? I am so upset about how terribly uncomfortable this is and we wake up 6 or 8 times every night in pain. Will Sears stand behind it’s products? Please advise. Thank you.

What good is a warranty if it doesn’t cover the problem? Please help me with this. I can’t even sleep on this bed and that is not right.

Answers

2 answers

  1. Foothills7,
    My name is Liz and I am a member of the Kmart Cares Escalations team. We thank you for posting about this matter regarding your mattress purchase. We would very much like to connect you with a dedicated case manager to look into this further and address your concerns. At your earliest convenience, please send the following information – contact #, screen name (Foothill7), phone # used at time of purchase to smadvisor@searshc.com. Again, we do apologize for the inconvenience and look forward to speaking with you soon.
    Thank you,
    Liz R.
    MySears Community Moderator

  2. Hi Foothills7. Welcome! I am very sorry to hear you are unhappy with your mattress purchase. I've escalated your concerns to our Customer Care Team. Once the Team responds to your here, I will reach out to you by email to let you know!

    Thanks for reaching out!